Updated 25 October 2026 · Public preview; purchases are closed
Cancellations & refunds
We do not offer voluntary refunds for a change of mind. Mandatory legal rights remain protected. Purchases are currently closed.
No voluntary refunds
Purchases are final to the extent permitted by applicable law. We do not offer discretionary refunds because you change your mind or because a placement does not generate the traffic, enquiries or sales you hoped for. This policy does not override any mandatory cancellation right or remedy, or permit us to retain money we are legally required to return.
Saved drafts
A saved draft does not charge you or reserve cells. Signed-in customers can cancel an editable draft through My spaces. This removes the draft’s active status; it is not a request to erase financial or audit records.
Before any payment
The final payable amount, currency, exact cells, service duration, cancellation information and applicable charges must be disclosed before purchase. Any request to start a service during a statutory cancellation period must be handled separately where required; a general terms checkbox must not be treated as a universal waiver.
Consumer cancellation rights
Where applicable law gives a right to withdraw, cancel or receive a remedy, that right applies. Its period, conditions, method and any required cancellation form or online function must be supplied for the actual contract and buyer’s location before checkout opens. Our no-voluntary-refunds policy applies only where those mandatory rights do not require a different outcome.
Unavailable or undelivered service
If payment is received but the exact purchased cells cannot be supplied, a resolution must be agreed or the payment refunded as applicable; another position cannot be substituted without your agreement. Unpublished or rejected artwork, service failure and permanent closure must be handled according to the contract and mandatory law.
Payment errors
Duplicate, short, excess, late or wrong-currency payments require review against a booked bank credit or verified provider record. A receipt alone does not establish payment. Refund instructions must be verified to protect the payer; do not send a second payment simply because the first is still being reconciled.
Contact and timing
For cancellation or payment enquiries, email anas.bouras@the100experiment.com. Payment intake remains closed. The refund procedure, applicable deadlines and any lawful treatment of fees will be published before sales open.